Frequently Asked Questions
Toppers can be made at short notice but we will have to confirm that we can meet your requirements if you place an order for completion in less than 12 weeks as we are booked out months in advance.
Once we receive the order we will send you an email with the order total and a PayPal email request for payment. On receipt of your payment your order will be confirmed by email.
We first send an image of the toppers when they are done to confirm that you have liked them and that we have not missed out on anything. Once we receive your OK we then dispatch them by registered delivery so you have a tracking number , and we offer free shipping worldwide for all our toppers.
Once we receive the order we will send you an email with the order total and a PayPal email request for payment (if you have selected paypal payment method). On receipt of your payment (full or partial) your order will be confirmed by email. You can cancel the order anytime until we start the process to build your cake topper. Once the cake topper is ready, the order cannot be cancelled because every cake topper is personalised as per customer’s requirements. You can pay us either of the following options.
Data protection laws govern the way that businesses collect, use, and share personal data about individuals. Among other things, they require businesses to process an individual’s personal data fairly and lawfully, allow individuals to exercise legal rights in respect of their personal data (for example, to access, correct or delete their personal data), and ensure appropriate security protections are put in place to protect the personal data they process.
We have taken steps to ensure that we will be compliant with the GDPR by May 25, 2018
Global Cake Toppers as a data processor: When customers use our products and services, we act as a data processor. For example, we will be a processor of EU personal data and information that gets uploaded using an Order form or Contact Form. This means we will, in addition to complying with our customers’ instructions, need to comply with the new legal obligations that apply directly to processors under the GDPR.
Global Cake Toppers as a data controller: We act as a data controller for customers information we collect to provide our products and services. This customer information includes things such as customer name, Address and other contact information.
We separately act as a data processor when customers use our products and services to process EU personal data for scheduling a product delivery using a courier service.
Global Cake Toppers is based in Dublin, Ireland and the website www.GlobalCakeToppers.com is hosted with GURU Cloud hosting company which is a part of UKDedicated family. The data centers are located in London, UK. More information about the data centre can be found here
Transfer of Customer’s information like Name, Address and Phone number is done only with the Courier company for booking the delivery of Cake Toppers to the Customer.