Frequently Asked Questions
Global Cake Toppers is an online Cake Topper company located in Dublin. We make personalised and handmade cake toppers primarily for Weddings and other special ocassions like Christening and big ‘O’ birthdays. We do not use any moulds and all our cake toppers can be ordered through our website https://globalcaketoppers.com. If you need any further information please don’t hesitate to contact us
Please complete the Order Form and provide us with as much detail as you can like hair style for the day, flowers, tiara, veil, props related to your hobby or profession like guitar, laptops etc…. so that we can make the toppers to your exact specifications. Photos of the dress and people are always useful but not essential. Each topper is highly personalised so we would ask that you place your orders at least 6 months prior to the wedding date to ensure that we have time to sculpt your topper and post it to you in advance.
Toppers can be made at a short notice but we will have to confirm that we can meet your requirements as we are booked out in advance. We may apply rush charges to accomodate your order during peak season or during heavy demand. We will let you know when we apply these charges. You have the option to cancel the order if you do not wish to pay rush charges.
Once we receive the order we will send you an email with the order total and a PayPal email request for payment. On receipt of your payment your order will be confirmed by email.
Once we receive the order details with photos we reserve dates for the toppers and work according to the wedding dates provided so that they are ready well in advance and dispatched within 2-4 weeks minimum prior to wedding date (only if we receive order 3-6 months prior to wedding day)
We first send an image of the toppers when they are done to confirm that you have liked them and that we have not missed out on anything. Once we receive your OK we then dispatch them by registered delivery so you have a tracking number. We can ask you to collect your cake toppers if it is a rush order. Kindly check with us if it is possible to deliver the cake toppers to you.
Once we receive the order we will send you an email with the order total and a PayPal email request for payment (if you have selected paypal payment method). On receipt of your payment (full or partial) your order will be confirmed by email. You can cancel the order anytime until we start the process to build your cake topper. Once the cake topper is ready, the order cannot be cancelled because every cake topper is personalised as per customer’s requirements. You can pay us either of the following options.
All the orders are delivered worldwide by Registered Courier or can be collected. We will give you the tracking number once the order is shipped and it can be tracked for delivery or collection.
As every cake topper is personalised and unique, we do not offer refunds as every topper is custom made to order.